Shipping & Returns

Shipping Policy

All continental U.S. orders are shipped via USPS ground within 2-3 weeks from the order date.  Everything is handmade and made to order so please allow for this time.  Alaska/Hawaii and International orders will be shipped via FedEx. Rush shipping is available for an extra charge but cannot be guaranteed for all items or locations.

Possible Shipping Delays

Because of the handcrafted nature of our jewelry, a delay in delivery of your order may occur. If your purchase cannot be shipped within 1 week of your order for Standard deliveries or 1-2 days for Rush deliveries, we will call or email you with the new shipping details. You will only be charged for the delivery method that is actually used for your order.

Shipping Rates

Standard Shipping: FREE 2-3 weeks delivery time (includes insurance)
Rush Shipping: $17 / 1-3 business days (if quantity is available) (includes insurance)
Alaska/Hawaii: $20 / 2-3 weeks delivery time (includes insurance)
International Orders: Shipping rates may vary. Please call us at 713.446.6581.

Returns/Exchange Policy

With Be.True, you can be sure you are receiving beautiful jewelry made from the highest-quality materials. However, if for some reason you are not satisfied with your purchase, please notify us immediately and we will be happy to assist you with a product exchange of equal or greater value or a credit to use with future purchases at Be.True, Inc only. Be.True Credits and Exchanges are only available for items processed within 7 days of the order delivery date. No credits or exchanges will be allowed after 10 days.